Practice Charter

Your Rights

  • You have the right to confidentiality.
  • You have a right to information and answers to questions about your own health and in particular:
    • Any illness and its treatment
    • Possible alternative forms of treatment
    • Possible side-effects
    • Prevention and avoidance of illness recurring
    • Any proposed investigations
  • You have the right to see your medical records, subject to the limitations of the law (Data Protection Act 1990) and you have access to those records written after 1 November 1991.
  • You have the right to choose whether you may take part in medical research or medical student training.

We Aim At All Times To

  • Treat you as an individual with respect at all times, irrespective of your ethnic origin, religious belief, personal attributes, or the nature of your health problems.
  • Provide a same-day emergency appointment if you need to see the doctor urgently, though that appointment will be with the available doctor at the time and not necessarily at a time of your own choosing.
  • See you normally within 20 minutes of your appointment time, though we would like to remind you that the doctor may have to deal with medical emergencies which must take priority over routine appointments. When there is a longer delay patients will be informed and an explanation given.

To find out more about our appointment system, please view our Appointments page.

Help Us To Help You