Complaints

This practice operates a complaints procedure as part of the NHS system for dealing with complaints.

If you have a complaint or concern about the service you have received from the doctors or staff at this practice, please let us know.

If you believe your complaint cannot be resolved at practice level, you have the option to approach NHS England using the details below:

NHS England
PO Box 16738
Redditch
B97 9PT

Telephone: 0300 311 22 33 

Email: england.contactus@nhs.net

Their opening hours are 08:00 to 18:00 Monday to Friday, except Wednesdays when we open at the later time of 09:30. We are closed on bank holidays.